FAQ

Q. What should I do if I think there's a mistake on my bill?

Please contact Gilbert Hospital at 480-984-2000 or click here.

Q. What is a deductible?

A deductible is the amount of money you must pay before your insurance company begins covering part or all of your medical expenses. Check your Insurance coverage details to confirm the amount of your deductible. Deductibles may apply to any hospital service performed at Gilbert Hospital including hospital stays and emergency room visits.

Q. What is co-insurance?

After you meet your deductible, co-Insurance is a set percentage of the insured medical expenses that you may be required to pay. Check your Insurance coverage details to confirm your co-insurance percentage.

Q. Why are some of my hospital bills covered by insurance and some are not?

Hospital coverage often has a deductible or out-of-pocket expense you are responsible for paying before full coverage applies. Because each Insurance plan is different, please review your benefits carefully and contact your insurance company if you have questions about coverage or eligible expenses.

Q. Why did I get two bills for my hospital stay?

In order to comply with Centers for Medicare and Medicaid Services and Insurance Industry regulations, Gilbert Hospital bills for both facility and professional services. So when you visit Gilbert Hospital you may receive more than one bill. The bill you receive from Gilbert Hospital  is for use of our facility (facility charges). The physicians, radiologists and other specialists, may bill you separately from their own practices (professional fees). We all work together to provide excellent care for you.

Q. Who should I call if I have questions about a bill I've received?

If you have questions about your bill, please contact the specific provider at the number listed on their billing statement.

Q. What is a co-payment?

This is a set payment you make every time you receive a medical service, according to your insurance coverage. Check your Insurance coverage details to confirm the amount of your co-payment, which is due when you receive services.